§ Strategic alignment and annual business plan for $3B enterprise technology company. Metrics management and reporting. Messaging development. Market segmentation analysis. Significant business process improvements across global marketing operations.
§ Business plan, operations model, marketing campaign, and pilot for Fortune 500 multi-national company. New software and network services offering. ROI analysis. Measurable customer retention improvements, and projected tens-of-million $ incremental sales.
§ Market coverage analysis and financial modeling for $1B business software company. New sales channel strategy. Multi-million $ implementation program, and projected tens-of-million $ incremental sales.
§ Sales support and financial modeling for $1B business software company. Customer ROI analysis. Several 6-figure software license sales.
§ Business process transformation for $200M medical device company. Enterprise-wide initiative spanning sales & marketing, manufacturing, customer service, and finance. ROI analysis and process mapping. New scalable business processes, governance standards, and multi-million $ operating expense improvements.
§ Business plan, service launch, and production operations for Fortune 500 multi-national company. Customer care website and associated products, software-as-a-service to external business partners and consumer customers, and call center infrastructure. ROI analysis. 15% increase in worldwide customer loyalty scores across 70M customers, $10M overall cost take-out, and 10% year-to-year cost-to-serve reduction. $5M revenue from associated business development.
§ Service operations development and sales support for Fortune 500 multi-national company. Fully-automated operations management for SAP and infrastructure outsourcing services, implementation in 6 countries, Global 2000 customers. Multi-million $ revenue from associated business development.
§ CRM strategy and system integration for Fortune 500 multi-national company. Enterprise-wide customer service infrastructure related to Hewlett-Packard/Compaq merger.
§ PeopleSoft CRM implementation for Fortune 500 multi-national company. Implementation in 36 countries, 9,000 customer service agents.
§ IT outsourcing, data center migrations, and R&D migration for Fortune 500 multi-national company. New US, Canada, and India provisioning partners. Significant service level and operating expense improvements.